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The inbox that answers itself.

Repley reads every customer email, checks the order in Shopify, and replies in your voice, cited from your own documents. What is left for you is a review surface, not a second job.

Choose a plan Open the console

Live console below·click anything·all data fictional

The console

Try it before you connect anything.

The real console, running here. Open a ticket, read the draft, check where it was cited from. Nothing you do here touches a store.

The real console, captured from the same build. Open this page on a laptop and you can click through it yourself.

app.repley.io live demo
The Repley console: a customer thread with the drafted reply and the sources it cites

the same build that ships in the app·read-only demo data

One ticket, end to end

From inbox to answered, in 0.4 seconds.

Five stages run on every message that arrives. Four of them never ask you anything.

  1. 01 · Read

    Every email, in one thread.

    Gmail, Google Workspace or IMAP. The moment a customer writes, the thread is read, classified and tagged. Spam, promotions and notifications never become tickets.

    • One inbox across every store
    • Language detected per message
    • Duplicate threads merged

  2. 02 · Enrich

    The order, before the draft exists.

    Repley pulls the order straight from Shopify: what shipped, when, where it is now, what the customer bought before. No tabs, no copy-pasting a tracking link.

    • Orders, fulfilments and tracking
    • Previous tickets and internal notes
    • Read-only scopes, always

  3. 03 · Draft

    In your voice. Cited.

    The reply is written against your persona and your knowledge bank, and every claim points at the document it came from. Change the document and the next reply changes with it.

    • Per-store tone of voice
    • Sources listed on every reply
    • Median draft time of 0.4 seconds

  4. 04 · Decide

    Sent, or handed to you.

    Routine questions go out automatically. Legal questions, truly furious customers, high order value and chargeback risk stop here and wait, with the order context and a suggested reply attached.

    • Thresholds you configure
    • A confidence floor you set
    • The queue is the only thing that needs you

  5. 05 · Prove

    Every action, on the record.

    Auto-reply rate, response time and citation rate on one dashboard, and an audit log behind it that keeps what was sent, when, and which sources it used.

    • Before and after on every action
    • Sources kept with the reply
    • Exportable for a dispute
The console inbox with an open customer threadThe customer panel with recent orders and previous ticketsThe composer with the AI draft and its two cited sourcesThe Needs You queue with escalated ticketsThe dashboard with auto-reply rate, response time and the queue
ReadEnrichDraftDecideProve

Inside the console

Six surfaces. One needs you.

Everything Repley ships while the inbox keeps filling up.

Three escalated tickets lifted out of the stream into a glass tray
#1042 · €280charged twice→ you#7138 · €284chargeback risk→ you#7203 · €260high order value→ you

01 · Escalation queue

The only place that needs you.

Legal questions, truly furious customers, high order value, chargeback risk and anything below your confidence floor wait here, with the order context and a suggested reply already attached. Everything else has left the building.

A glass reply card tethered by light to the two documents it cited

Refunds settle in 3 to 5 business days.

refund-policy.md · L14 payments-faq.md · L3

02 · Cited replies

Every claim has a source.

Replies are written from your documents, and each one lists what it used. Update the document, and the next reply updates with it.

A glass speech bubble with a tuning dial, in front of five quieter ones WarmDirectNo emojiFormalSign off as the store

store 1 of 6 · own knowledge bank

03 · Per-store voice

It sounds like your store.

Up to six stores, each with its own persona and its own knowledge bank. One console, one bill.

A stack of sealed glass plates, one seal line running down the side 02:47:12replied #4829cited shipping-policy.md 02:47:31closed #4829 03:12:44escalated #7138→ you 04:05:19replied #7112cited address-changes.md

04 · Immutable audit

Nothing edited after the fact.

Every action logged with before and after, every reply with the sources it cited. Kept for a year on Scale, exportable when a dispute needs it.

A glass shopping bag releasing a single glass order card #1029Waffle Towel Setunfulfilled #902Linen Pillowcase Pairfulfilled

read-only · we never write to your store

05 · Shopify context

The order arrives first.

Orders, fulfilments and tracking sync over one webhook, HMAC-verified, with read-only scopes and tokens encrypted at rest.

Three glass tubes merging into one, a bead of light inside gmail workspace imap Rone thread

06 · Unified inbox

Every channel, one thread.

Gmail, Google Workspace or IMAP come in as one conversation per customer, and every reply leaves through your own address. Your customers never learn a new place to write to.

The floor

The part you should not have to think about.

  • EU-hosted

    Hetzner Frankfurt. Your customer data never leaves the EU.

  • Read-only scopes

    Orders, fulfilments and customers. We never write to your store.

  • HMAC-verified

    Every Shopify webhook checked with SHA-256 before it is read.

  • Encrypted at rest

    Tokens and mailbox credentials, encrypted in storage.

Read the security page

Ready when you are

Recover revenue
while you sleep.

Connect your store and your inbox. Repley answers every customer in your voice, cited from your own docs, automatically. Live in 15 minutes.

Choose a plan

Live in 15 minutes·cancel anytime·or write to hello@repley.io