Pricing
Predictable pricing. No AI surcharge.
You're not buying seats. Nobody works in Repley. Your plan includes your conversations, and you know the price of every extra one before you hit it.
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Starter
For stores getting serious about support.
€ 99 / per month
billed monthly
Choose Startercancel anytime·month to month
300 conversations / month · 1 Shopify store
- AI drafts · intent & sentiment included
- Escalation queue
- Email support
- €0.35 for every extra conversation
- Most chosen·for growing stores
Growth
For growing DTC brands.
€ 229 / per month
billed monthly
Choose Growthcancel anytime·month to month
1,000 conversations / month · up to 3 stores
- Everything in Starter
- WhatsApp integration
- Slack notifications + advanced analytics
- Priority support
- €0.28 for every extra conversation
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Scale
For multi-store operators.
€ 499 / per month
billed monthly
Choose Scalecancel anytime·month to month
3,000 conversations / month · up to 6 stores
- Everything in Growth
- Custom tone of voice per store
- Gorgias / Zendesk import · 365-day audit log
- Weekly + monthly performance reports
- €0.22 for every extra conversation
Every plan includes
- AI drafts, cited from your own documents
- Escalation queue for the rare case
- Order context pulled from Shopify
- Usage meter with an alert at 80%
- EU-hosted, read-only Shopify scopes
- Cancel anytime · month-to-month
- Real-time usage meter · alert at 80%
- EU-hosted · GDPR-ready
- Overage only when you go over
What it costs you
Move the slider. That is the bill.
No quote, no call. Every number below is the published one: the plan fee, what it includes, and the price of a conversation past that.
1,000threads
One conversation is one customer thread, about three emails back and forth.
Your plan
Growth
€229/mo
- Growth, flat€229
- Included, no overage€0
that is €0.23 per conversation
Billed annually: €190/mo, two months free.
- alert at 80% of what is included
- overage only for what you actually use
- no AI surcharge, on any plan
- cancel anytime, month to month
Plan by plan
Everything, line by line.
The same three plans without the marketing. AI is included on every one of them.
| Feature | Starter €99/mo Choose | Growth €229/mo Choose | Scale €499/mo Choose |
|---|---|---|---|
| Volume One conversation is one customer thread. | |||
| Conversations a month | 300 | 1,000 | 3,000 |
| Shopify stores | 1 store | 3 stores | 6 stores |
| Every extra conversation | €0.35 | €0.28 | €0.22 |
| The inbox What Repley does with every message that arrives. | |||
| AI drafts, intent and sentiment | |||
| Replies cited from your documents | |||
| Escalation queue | |||
| Order context from Shopify | |||
| WhatsApp integration | |||
| Custom tone of voice per store | |||
| Reporting and records What you can see afterwards, and prove. | |||
| Usage meter with an alert at 80% | |||
| Audit log | Standard | Standard | 365 days |
| Slack notifications and advanced analytics | |||
| Weekly and monthly performance reports | |||
| Gorgias or Zendesk import | |||
| The floor The same on every plan. | |||
| Support | Priority | Priority | |
| EU-hosted, read-only Shopify scopes | |||
swipe to compare·every plan is month to month·cancel anytime·no long-term contract
Not sure which plan
Let's work out what you actually need.
Tell us your volume, your stores and what has to stay under your control. We come back with the plan that fits, or a shape of our own if none of the three does.
- Volume beyond 3,000 conversations
- More than six Shopify stores
- SSO and SAML for your team
- White-label, your brand end to end
- An SLA with response times in writing
- A longer audit retention window
From €999/mo: unlimited stores, custom volume, SSO/SAML, white-label, SLA.
hello@repley.io·one human reads every message
Real numbers
Same workload.
Four very different bills.
60% of conversations resolved automatically, priced from each vendor's public pricing page on 6 July 2026. Watch the meters run.
500 conversations / month
1,000 conversations / month
3,000 conversations / month
Assumptions: monthly billing; 60% of conversations resolved without a human. Gorgias: cheapest sufficient plan + ticket overage + AI Agent at $1.00 per resolved conversation; per their docs, an AI-resolved conversation is billed as both an AI interaction and a helpdesk ticket. Re:amaze: Basic at $29 per seat (2 to 3 seats) + AI at $0.85 per resolution beyond the 5 included per user. Commslayer: cheapest sufficient volume step; AI messages within its included pools. Repley: cheapest sufficient tier; the 500 row is Starter (€99) plus 200 × €0.35 overage. Competitor prices in USD as published; sources: gorgias.com/pricing, reamaze.com/pricing, commslayer.com/pricing.
Competitor prices fetched from their public pricing pages on 6 July 2026 · verified 2026-07-06
Commslayer is cheaper than Repley in every row above. Flat pricing done right: proof the model works. The difference is what the fee buys. Commslayer is a helpdesk first, a team inbox with AI pools inside it. The Repley fee buys the work itself: every reply written in 0.4 seconds, cited from your own docs, in your voice, sent automatically. Legal questions, truly furious customers, high order value and chargeback risk go to a human.
Every other tool gives you two options: pay for the dashboard and answer everything yourself, or pay for the dashboard plus a meter on their AI. Repley is the third option: the work itself, flat.
Gorgias
Per ticket + per AI resolution.
Plans priced by ticket volume, then $1.00 for every conversation the AI resolves. Per their docs, an AI-resolved conversation also consumes a helpdesk ticket from your plan. Automation grows your bill twice.
the meter $0.00 +$1.00 / resolved conversation
Re:amaze
Per seat + per AI resolution.
$29 to $69 for every team member, every month. AI includes 5 to 20 resolutions per user, then $0.85 each. The more support you automate, the faster the meter runs.
the meter $0.00 +$0.85 / resolved conversation
Commslayer
Flat volume steps, AI pools included.
Flat pricing done right: proof the model works. $39, $99 and $199 by volume step, unlimited seats, and cheaper than Repley in every row above. A helpdesk first: a team inbox with AI pools inside it.
the meter flat $39 · $99 · $199 by volume step
Repley
One flat fee. You buy the work itself.
You're not renting a dashboard for a support team. You're buying the replies: written in 0.4 seconds, cited from your own docs, in your brand voice, sent automatically, A to Z. Legal questions, truly furious customers, high order value and chargeback risk always go to a human. EU-hosted.
your bill this hour €0.00 no meter
FAQ
Pricing questions.
If yours isn't listed, write to hello@repley.io. One human reads every message.
What is a conversation?
One conversation is one customer thread: three emails going back and forth. That's the unit your plan's monthly limit counts, and most support questions resolve well within it.
Do AI replies cost extra?
No. Every conversation in your plan includes the full pipeline: the draft, the citations, sentiment scoring, and escalation. There is no per-resolution meter, on any tier.
What happens when I go over my limit?
Nothing surprising. You get an alert at 80% of your included conversations, and past the limit a flat overage applies: €0.35 on Starter, €0.28 on Growth, €0.22 on Scale, only for what you actually use.
What happens during BFCM?
The same flat fee. Peak volume draws on your included conversations, and beyond them the normal overage applies. No peak surcharges, no AI meter running while your sale is live.
Is there an annual discount?
Yes, two months free (≈17%): Starter €82, Growth €190, Scale €414 per month, billed annually.
What if I need more than 3,000 conversations?
Enterprise starts at €999/mo: unlimited stores, custom volume, SSO/SAML, white-label, and an SLA. Write to hello@repley.io.