Where is my order?? I've been waiting 8 days…
AI customer service for Shopify operators
Repley reads every customer email, checks the order in Shopify, and replies in your voice, cited from your own docs, in 0.4 seconds. A to Z, automatically. Only legal questions and the truly furious ever reach you.
Free for 14 days · live in 15 minutes · cancel anytime
A VA takes three weeks to train, costs more every month, and is asleep when your sale starts at midnight. Meanwhile the inbox fills with "where is my order??" And every slow reply is a refund request warming up. Revenue tripled; support shouldn't cost triple.
Customers wait hours for answers that live in your order data already.
"Sorry for the inconvenience" on a €500 dispute is how you lose the customer twice.
BFCM triples your tickets on the exact night nobody is awake.
Read. Enrich. Draft. Every inbound email lands as a ready-to-send reply.
Repley reads the customer’s message, pulls the order from Shopify, and answers in your voice, cited from your own docs. Sent automatically.
Almost nothing does. Legal questions and truly furious customers are pulled out of the flow, scored on sentiment, order value, and history, and wait for your decision.
Install from the Shopify App Store. Orders, fulfilments, and tracking sync automatically. Read-only scopes: we never write to your store.
Everyunansweredemailisalostsale.Everyslowreplyisachargebackwarmingup.Repleyclosesthegapbeforethecustomernoticesthesilence.
A live, clickable console: real tickets, real replies, real escalations. Not a video, not a screenshot tour.
the click-through console mounts here
I built Repley because my own inbox was eating my nights. Every store I know either answers "where is my order??" at 1 AM, or pays someone else to answer it slower. Support shouldn't be the reason you're awake.
One-click from the Shopify App Store. Read-only scopes, nothing else.
Gmail, Workspace, or IMAP. 30 seconds.
Policies, shipping FAQ, tone of voice.
Repley starts answering: A to Z, automatically, in your voice.
Legal questions and the truly furious wait for you. Everything else is done.
You're not buying seats. Nobody "works" in Repley. The AI handles tickets A to Z; only the rare escalation reaches you. One flat price per month, billed via Shopify.
Free for 14 days · cancel anytime · no long-term contract
If yours isn't listed, write to hello@repley.io. One human reads every message.
One conversation is one customer thread: three emails going back and forth. That's the unit your plan's monthly limit counts, and most support questions resolve well within it.
Two minutes. One-click OAuth from the Shopify App Store, plus a 30-second email connect. No plugins, no SDKs, no code.
Best-in-class language models for drafting and self-critique, lightweight models for intent classification, and high-quality embeddings for KB retrieval. All vendors contractually agree not to train on submitted data.
You keep the controls. Repley handles tickets A to Z on its own; legal questions, truly furious customers, and anything below your confidence floor are escalated to you instead of sent. Every action is audit-logged.
Primary infrastructure is EU-hosted (Hetzner Frankfurt + Supabase EU). Access tokens are encrypted at rest. Transfers to US-based AI providers use SCCs with zero-retention endpoints.
No. Repley requests read-only scopes. It never updates orders, refunds customers, or modifies your store. Sending replies happens through your own SMTP.
Not yet. Repley replaces a single-inbox workflow, it doesn't run alongside a help-desk. If you want to switch, write to hello@repley.io and we'll scope the migration.