€99 /mo
For stores getting serious about support. 300 conversations / month - 1 Shopify store
- AI drafts · intent & sentiment included
- Escalation queue
- Email support
You're not buying seats. Nobody "works" in Repley. The AI handles tickets A to Z; only the rare escalation reaches you. One flat price per month, billed via Shopify.
Free for 14 days · cancel anytime · no long-term contract
60% of conversations resolved automatically, priced from each vendor's public pricing page on 6 July 2026. Watch the meters run.
Assumptions: monthly billing; 60% of conversations resolved without a human. Gorgias: cheapest sufficient plan + ticket overage + AI Agent at $1.00 per resolved conversation; per their docs, an AI-resolved conversation is billed as both an AI interaction and a helpdesk ticket. Re:amaze: Basic at $29 per seat (2–3 seats) + AI at $0.85 per resolution beyond the 5 included per user. Commslayer: cheapest sufficient volume step; AI messages within its included pools. Repley: cheapest sufficient tier; the 500 row is Starter (€99) plus 200 × €0.35 overage. Competitor prices in USD as published; sources: gorgias.com/pricing, reamaze.com/pricing, commslayer.com/pricing.
Every other tool gives you two options: pay for the dashboard and answer everything yourself, or pay for the dashboard plus a meter on their AI. Repley is the third option: the work itself, flat.
Plans from $60 to $900 by ticket volume, then $1.00 for every conversation the AI resolves, and an AI-resolved conversation also consumes a ticket from your plan. Automation grows your bill twice.
the meter: $0.00 +$1.00 / AI resolution
$29–$69 for every team member, every month. AI includes just 5–20 resolutions per user, then $0.85 each. The more support you automate, the faster the meter runs.
the meter: $0.00 +$0.85 / AI resolution
Flat pricing done right. Proof the model works. A helpdesk first: AI messages draw from a metered pool, with $0.075 per extra message past it. The budget benchmark in the race above.
the meter: $0.00 +$0.075 / extra AI message
You're not renting a dashboard for a support team. You're buying the replies: written in 0.4 seconds, cited from your own docs, in your brand voice, sent automatically, A to Z. Only legal questions and the truly furious reach you. EU-hosted.
your bill this hour: €0.00 · no meter
If yours isn't listed, write to hello@repley.io. One human reads every message.
One conversation is one customer thread: three emails going back and forth. That's the unit your plan's monthly limit counts, and most support questions resolve well within it.
No. Every conversation in your plan includes the full pipeline: the draft, the citations, sentiment scoring, and escalation. There is no per-resolution meter, on any tier.
Nothing surprising. You get an alert at 80% of your included conversations, and past the limit a flat overage applies: €0.35 on Starter, €0.28 on Growth, €0.22 on Scale, only for what you actually use.
The same flat fee. Peak volume draws on your included conversations, and beyond them the normal overage applies. No peak surcharges, no AI meter running while your sale is live.
Yes, two months free (≈17%): Starter €82, Growth €190, Scale €414 per month, billed annually.
Fourteen days free on any plan. Billing runs through Shopify, so it starts and stops with your app subscription. Cancel anytime, month-to-month by default.
Enterprise starts at €999/mo: unlimited stores, custom volume, SSO/SAML, white-label, and an SLA. Write to hello@repley.io.