How it works

Fifteen minutes of setup.
Then it runs without you.

Every step below, exactly what it asks of you, and exactly what still reaches you afterwards. No surprises. That's the point of Repley.

01

Install.

One-click OAuth from the Shopify App Store. Repley requests read-only scopes for orders, customers, and fulfilments. Nothing else. It can never edit your store.

you do: click install takes: 2 minutes

02

Connect your inbox.

Gmail, Google Workspace, or IMAP. An app password takes 30 seconds, and every reply leaves from your own address, through your own SMTP.

you do: connect the inbox takes: 30 seconds

03

Upload your docs.

Policies, shipping FAQ, tone-of-voice notes. Repley chunks and embeds them inside your own tenant. Every reply will cite the exact source it used.

you do: drag & drop takes: ± 10 minutes

04

Go live.

From this minute every inbound email is read, enriched with its order, answered in your voice, and closed, A to Z, automatically. You can watch it happen in the console.

you do: nothing takes: 0 minutes

05

Handle the rare escalation.

Legal questions and truly furious customers are pulled out of the flow and wait for your decision, draft attached. Everything else is already done.

you do: decide takes: minutes a day

Always on

What runs while you sleep.

The pipeline.

Read → enrich with the order → answer → close. Median draft time 0.4 seconds, every reply cited from your own knowledge base.

The guardrails.

Escalation on legal topics and fury, order-value thresholds you configure, and a confidence floor: below it, Repley escalates instead of guessing.

The paper trail.

Every action logged with before/after detail. 24-month retention, export anytime.

The borders.

EU-hosted (Frankfurt). Read-only Shopify scopes. Replies through your own SMTP. AI vendors contractually barred from training on your data.

Honestly

A fit, or not a fit.

A fit
  • Shopify stores drowning in "where is my order??" email.
  • Operators paying a VA for work an AI does in 0.4 seconds.
  • Multi-store operators who want one system, not more headcount.
Not a fit
  • You want a dashboard for a support team to work in. That's a helpdesk, not Repley.
  • You're not on Shopify.
  • You want AI suggestions to review all day. Repley sends. That's the product.
FAQ

Before you install.

If yours isn't listed, write to hello@repley.io. One human reads every message.

What do I need before installing?

A Shopify store, a support inbox (Gmail, Google Workspace, or IMAP), and your policies. Even rough notes work. That is the whole list.

What happens when Repley doesn't know the answer?

It escalates instead of guessing. Anything below your confidence floor is pulled out of the flow and waits for you, with the context attached.

Can I set my own escalation rules?

Yes. Order-value thresholds and the confidence floor are yours to configure. Legal questions and truly furious customers always escalate.

What does my team still do?

The rare escalation, and reading the reports. Nobody "works" in Repley. The AI handles the tickets A to Z.

How do replies reach my customers?

Through your own SMTP, from your own address. To your customers it is simply your store answering, fast.